Here is a suggested list of skills and qualities that could be used to enhance group collaboration and sense of community.
Set some guidelines for communication
– Tone and language
– Confidentiality contract
– Rules for starting topics threads and titles
– Group objectives and purpose
– Commitment to communicate
– Encourage brief introductions
Ensure all participants have access to the technology and know where to get help/support
Provide an FAQ forum for tips, hints and help
Encourage contributions from all participants
Invite participation from quiet participants i.e. lurkers
Resolve/defuse conflict quickly
Allow discussions to continue or close before participants become bored
Provoke discussion and debate with open ended questions
Contribute at point of need to invigorate discussion
Take care not to overwhelm participants with facilitator discussion
Allow time for reflection from all participants
Summarise discussion threads before archiving
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